Support

Click on one of the questions below for more information regarding the topic.


Getting Started


What are the benefits of registering with VictoriaTourismJobs.ca?

VictoriaTourismJobs.ca solves the everyday challenge that employers face when trying to find properly skilled candidates. By providing a focused job board that serves as a meeting ground for tourism employers and job seekers, employers can now easily post jobs and search for skilled candidates in no time at all.

But it doesn't stop there. Not only do we want to help simplify your recruiting process, but we want to help you to better manage it as well. Through a variety of carefully designed HR tools and resources we help to put you on the fast track to success when it comes to hiring the right candidates. With our resources, managing your recruiting process has never been easier!

By registering to become a VictoriaTourismJobs.ca member, you will be able to:

    • Create and manage job postings
    • Receive job applications online
    • Search for skilled job seekers
    • Track candidate progress and history
    • Receive alerts and generate custom reports
    • Promote your business

…and much more!

How do I register?

  1. Click on the Sign Up tab on left-hand side of the VictoriaTourismJobs.ca Employer Homepage navigation bar.
  2. Complete all required fields (marked with a pink asterisk). To add additional information to your profile, complete the optional information sections.
    Please note: The email address you enter will become part of your login information.
  3. A confirmation with a validation link will be emailed to the email address you provide. If an email does not appear, please check your junk mail folder. You must click on the validation link to complete your registration.

Please note: Any additional users that are added to a company account will not receive a validation email. Once their account has been created they can login and begin using the portal immediately. The validation email is only sent to the first user to create the company account.

Administrator vs. Recruiter

Administrators and Recruiters of VictoriaTourismJobs.ca Employer accounts have similar capabilities. Both are able to purchase posting credits, view reports, and post and edit jobs at their own convenience. However, only Administrators have the ability to update company information (this information is displayed in the ‘Find Employer’ page) and create and delete users. This ensures consistency for the company account.

If you are the first person in your company to create an Employer account, you will automatically be set up as the company Administrator. Should you need to modify your user account type, please contact us at info@victoriatourismjobs.ca.

As an Administrator of your Employer account, you may add, modify, or delete users from your account.

  1. Log in to your Employer account with the email address and password you created during the registration process.
  2. Click New under Employer Users on the left hand side of the Employer Dashboard.
  3. Complete all required fields marked with an asterisk and click Save. The new user can log in immediately without having to confirm validation. 

Updating Your Employer Details

You can update your company details to include information about your organization and why it's a great place to work.

  1. Log in to your Employer account.
  2. Click Edit Employer Info under My Account Details.
  3. Complete all required fields marked by an asterisk. Any information entered in the text box will be displayed under the job seeker's Find an Employer tool.

User name & password


Can I change my email address/username?

Yes. Note that the email address you provided at sign up is also used as your login username. Changing your email address will change the email address you enter to login.

  1. Sign in to your Employer account. This will take you to your Dashboard.
  2. Click the Edit My Info button under your My Account Details.
  3. Enter and confirm your new email address, then click Save. You will be taken to a confirmation page.
  4. Next time you log in, use your updated email address to gain access to your VictoriaTourismJobs.ca account.

How do I change my password?

To change your password at any time, follow the steps below:

  1. Sign in to your Employer account. This will take you to your Dashboard page.
  2. Click the Change Password button under your My Account Details.
  3. Enter your old password, then enter and confirm your new password and click Save. You will be taken to a confirmation page.
  4. Next time you log in, use your new password to gain access to your VictoriaTourismJobs.ca account.

I forgot my password. How do I log in?

To recover your password, follow the steps below:

  1. Go to the VictoriaTourismJobs.ca Employer homepage and click on the Login button on the top right-hand corner.
  2. In the dialog box that appears, click the Forgot Your Password link.
  3. Enter the email address associated with your account as well as the characters shown in the security image, then click SEND. If you have trouble making out the characters in the security image, click the refresh button next to the image to generate new security characters.
  4. You will receive an email at the address provided containing your password. If you have not received an email confirmation within an hour, please check your junk mail. If you continue to experience difficulty, contact us at info@victoriatourismjobs.ca.

I forgot my email/username. How do I log in?

For security reasons, when a login attempt fails, the system does not indicate specifically whether it was the email address or password that was incorrect.

It is a good practice to go through the password recovery process as it may be the password that is incorrect. Please see “I forgot my password. How do I log in?” above.

You may also try other email addresses that you may have entered at signup or try logging in to your various email accounts you may have used to sign up and search for the sign up confirmation email that was sent when your account was created.

If you are still not able to login, please contact us at info@victoriatourismjobs.ca.

Job Postings


How do I purchase a job posting credit?

Once purchased, your credit will remain valid and useable for 2 years from the original date of purchase. Once the credit has been used to published a job posting, it will remain valid for 60 days.

To purchase credits:

  1. Log in to your VictoriaTourismJobs.ca Employer account, or create one by clicking on the Sign Up tab on the VictoriaTourismJobs.ca Employer Homepage.
  2. In your Dashboard expand My Pricing and Upgrades box.
  3. Select the credit package you wish to purchase by clicking Buy next to the corresponding option.
  4. Select the quantities you wish to purchase and click Next.
  5. To complete the purchase order, enter the required information in the boxes marked with a pink asterisk and click Next to continue or Back to return to the previous page.
  6. Click OK.
  7. Review your information to confirm your purchase and click Purchase to submit the order or Back to return to the previous page.

You can also view your purchase history by clicking on Previous Purchases underneath the listed options. Advertising opportunities can also be purchased in the same manner as credit packages. 

How do I post a job?

  1. Log in to your VictoriaTourismJobs.ca Employer account, or create one by clicking on the Sign Up tab on the VictoriaTourismJobs.ca Employer Homepage.
  2. Click Create New Posting on the right hand side of your account dashboard in the Job Postings box or click the Post a Job tab in the navigation bar.
  3. Complete all required fields marked with a pink asterisk.
  4. Fill in the job posting description
    Tip: To ensure proper formatting, remove all formatting from the job posting text before copying and pasting this into the Description field and reformat using the editing tools available.
  5. You may preview your job posting or click Save & Publish to complete it.

Please note: A job posting will expire 60 days after being published. If you wish to extend the life of a job postings you must use or purchase a posting credit. If you have purchased an annual subscription you do not need to purchase a new credit.

How do I extend a job posting?

Postings are live on VictoriaTourismJobs.ca for up to 60 days from the date of creation. However, you may extend a posting past the 60 days with the use of one job posting credit. To extend a job posting:

  1. Log in to your VictoriaTourismJobs.ca Employer account, or create one by clicking on the Sign Up tab on the VictoriaTourismJobs.ca Employer Homepage.
  2. Click All Current postings on the right hand side of your Employer dashboard.
  3. Choose the expired posting you would like to extend and click Extend.
  4. You will be asked to confirm that you would like to use one job posting credit to extend your posting for another 60 days. Click OK to confirm.

Candidate Search


How do I search for candidates?

  1. Log in to your VictoriaTourismJobs.ca Employer account, or create one by clicking on the Sign Up tab on the VictoriaTourismJobs.ca Employer Homepage.
  2. Click the Find a Candidate tab.
  3. Use the search functions to set your search criteria. 
Please note: Job Seekers may elect to have their profile and/or resume hidden from Employers. The Candidate Search will display information on those who:
  • Have a public profile but a private resume.
  • Have a public profile and a public resume.
  • Have a private profile but a public resume.

Saving Candidate Resumes

You can save applicant resumes and categorize them with the My Resumes function on your Employer Dashboard. For example, you could organize resumes into "Housekeeping", "Chef"', "Waitress", etc.

Manage Categories

  1. Log in to your VictoriaTourismJobs.ca Employer account, or create one by clicking on the Sign Up tab on the VictoriaTourismJobs.ca Employer Homepage.
  2. Click Manage Categories under My Resumes and create a new resume category.
  3. Enter the name of your new resume category and click Save. Categories will appear when uploading a new resume.

Upload New Resume

  1. Click Upload New Resume under My Resumes on the right hand side of your Dashboard.
  2. Fill in all necessary fields marked by a pink asterisk and upload the applicant's resume. You may choose to select a category for the resume or leave this field blank. Choosing to place the resume into a particular category will allow you to filter your search when searching for resumes.

Reports


Employer Invoice Report:

This report allows you to view individual invoices generated by your company. It displays your purchase and billing information along with the date and your invoice number. To generate the report select an invoice date and click View.

Invoicing Report:

This report allows you to view invoices generated by your company within a given time frame. It displays date of purchase, username, reference number, and cost with the ability to filter by date.To generate this report select a time frame and click View.

Job Applications Report:

This report allows you to view application information. Applications are categorized by the position applied for and display the name of the applicant, phone number, email address, and the date the application was submitted. To generate this report select a start and end date and click View.

Job Posting Credits Report:

This report allows you to view your available job posting credits. It displays the expiry date of posting credits, total number of credits purchased, and number of credits remaining. The report will automatically update your remaining number of credits when one is used. To view this report simply click View.

Job Posting Statistics Report:

In this reports you can view your posting statistics. It displays the following job posting information:

  • Job posting title
  • Job posting recruiter 
  • Start date
  • Extended date (if applicable)
  • End date
  • Status
  • Number of views

To generate this report select a recruiter, a status, a start date and an end date and click View.