Job Seeker Quick Tips!

Key Attributes that Employers Want to Hire

Obviously, when an employer posts a job, they are seeking a specific set of skills and experience.  They want someone who knows how to do the work and has the ability to do it well.  But regardless of the skills required, employers are looking for the right attitude!  Employers will often overlook a missing skill or missing experience if the employee has the right attitude. 

So what does “attitude” really mean?  Let’s break it down…

1.     Solutions Orientation

There are those who complain about the way things are (tip:  this is not who employers want on their team) and those who naturally find solutions.  In reality, business is just a series of problems and challenges.  There is no nirvana where the problems are all solved.  Anyone can point out problems – there is no real talent involved in that.  The stars are those that can point out the solutions and be a part of making things better.

2.     Customer Service

Customer service has a huge impact on a customer’s desire to return to the business and in tourism, repeat customers are critical to business success.  Employers want to hire people who bring positive energy to the workplace and to their customers.  These are employees who understand how to positively shape the entire customer experience.  This starts from the moment the customer walks in the door and it extends to every interaction, to the product, to the cleanliness of the facilities, to the ability to resolve problems that may occur.  Employees have absolute control over the customer experience – make it a positive and memorable.

3.     Teamwork

Ever worked with someone who complained a lot?  Was it fun - probably not.  Nobody wants to be around someone who always sees the negative.  Not your managers, not your coworkers.  Employers want staff who can get along well, who pull their own weight, who help out wherever required and who add to the culture of the workplace.  Knowing when to laugh and have fun (while still getting your work done) will make you the person that other employees want to work with.

4.     Accountability

Is it always someone else’s fault?  If so, you’re probably not a good fit.  Being accountable, means really being honest with yourself about what you’ve done well, and more importantly, what you could do better.  It means listening to (and seeking) feedback so that you can learn to do things better.  If you have the attitude that life is a continuous learning experience and that you are responsible for your own learning, you will go far!

Ok for absolute clarity, accountability also  means being on time, not phoning in at the last minute, not walking out in the middle of a shift, not missing shifts, etc.  I think you get it.

5.     Personal Appearance

In tourism, you’re working with the public so you need to be presentable.  This doesn’t mean that you can’t have your own style, in fact, having your own style, your own “edge” can be really valuable.  But it does mean that you need to take care.  Showing up to work wearing last nights’ party clothes, with uncombed hair, etc. won’t present the professional image you need and think about the customer perspective.  So take a little time to ensure you have the right polish.